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Why a Local Company is Better Than an Off-Shore IT Management Solution

Tech Cables Plugged In | VisiCom Services BlogIdentifying the most suitable IT service provider is one of the most vital decisions you can make within your small business. 

You have to consider many different factors when choosing your IT management. One of the most important features is whether you choose a local company or one that provides its services through a virtual medium. Of course, both have their advantages and disadvantages. Still, most small business owners will soon find there are far more benefits when working with a local provider compared with an exclusively virtual provider.

Read on to find out more about why a local company is best for your IT management. 

The Benefits Of Local IT Support

On-Site Support

One of the biggest benefits of local IT support is the opportunity to have an expert visit your site to correctly identify and resolve the problems that you face. Though remote support has come a long way, it's still extremely difficult to fix the wide range of issues that can go wrong with your technology without being physically present in your business. 

If your business is hit by a disaster that causes power failure or other similar risks, it's hard to predict what will happen to the technology you use. Rather than trying to describe the problem to someone over the phone, a local IT provider can come to your location and evaluate the situation to get you back online before you know it. 

In-House Training

Another huge bonus that a local IT support team can offer is in-house training. When you invest in new technology, your staff may need a little help figuring out how to make the most of the new equipment. 

A local IT support team can head to your site to offer training and advice to ensure you and your staff can operate safely and securely to the best of your abilities. This hands-on approach is invaluable as it means that you do not have to dedicate your time to educate your employees, and there's little risk of misinformation that could lead to increased danger. 

The Cons Of Offshore IT Support 

Though offshore or virtual IT support does have its uses, there are too many disadvantages for the choice to be worthwhile when it comes to small businesses.

Not For Kinesthetic, Visual, or Other Learners 

If you learn by anything other than listening, you'll find it extremely difficult to move forward when your virtual provider is simply explaining your situation through an email or over the phone. Visual and kinesthetic learners will especially benefit from being able to see and touch the equipment. For those who do not specialize in technology, having direct experience may be best.

Lack Of Local Knowledge

Offshore IT service providers won't be able to visit your site in person to offer diagnostics and resolutions, as they may even be across the globe! This distance also means that they may not be aware of any particular advancements or changes, especially those which are nation-specific, as they won't be there to acknowledge and adapt appropriately. 

Find Your Feet With Local IT Support 

Hopefully, you will now understand the benefits of utilizing onshore IT services within your brand. There's no time like the present to get online, so what are you waiting for? Contact Visicom today to find out what we can do for your business now.

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  • “The VisiCom team is very knowledgeable and resourceful. Their services allow us to focus on our core business, Multi-Family Property Management. They evaluated our existing hardware, initiated a master plan to incrementally improve our system and implemented its installation in relatively painless steps. They reduce so much of the administrative headache of running a business because they fix problems quickly and efficiently and maintain our network so that we have fewer issues. The peace of mind we have as a result of their work is something I would recommend to anyone.
    Paul Bastas, MBA
    Director of Finance, Kaftan Enterprises, Inc
  • Rayhaven Group has had all of our IT infrastructure supported by VisiCom for over 20 years. We have remained loyal to VisiCom for the simple reason that they deliver proactive, timely and insightful support of all our IT systems throughout our four offices in three different states. Having had a dispersed work force for over 20 years has required us to have confidence in a robust IT infrastructure. VisiCom designed it, supplied it and supports it. We could not be more pleased with our ongoing partnership with VisiCom and their team of IT pros.
    Peter Huebner
    President, Rayhaven Group, Inc.
  • We look to the team at VisiCom Services as our trusted advisors for anything related to Information Technology. They provide strategic technology roadmaps so we know we are following industry best practices. Their team has helped us with everything from cybersecurity, Microsoft cloud services to day-to-day support. I would recommend them without hesitation.
    Stuart M. Sakwa, CPA, MST, CSEP, PFS


is now

We are pleased to announce that VisiCom Services, Inc. has been acquired by Centaris. As CEO of Centaris, I want to personally welcome you. Our expanded team will continue serving you. At Centaris we're dedicated to providing advanced technological solutions that ensure the success of our business clients. We strive to build long term relationships that afford us with an intimate knowledge of our client's business needs and apply advanced technology to fulfill those needs.

We look forward to connecting with you.

With respect,


Curtis Hicks
President and CEO, Centaris

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